These terms of use govern your use of the Edook website, located at www.edook.in. Please read these terms of use carefully before using this site. By accessing, registering, or using this site, you agree to be bound by these terms. 

We reserve the right, at our discretion, to modify, add, or remove portions of these terms at any time and each such change shall be effective immediately upon posting. please check these terms periodically for changes. your continued use of this site following the posting of changes to these terms will mean you accept those changes.
Last Update: 20th March 2024

Payment Terms:

At Edook, we cater to diverse tuition requirements, which means payment terms may vary depending on the type of tuition. Specific terms will be communicated to you when assigning a tutor or student. Below are the general payment guidelines:

1. Offline Tuitions:

   • For offline tuition, Edook collects the first month’s fee directly from parents.
   • From the second month onwards, parents can pay the full fee directly to the respective tutor.

2. Online Tuitions & Select Offline Tuitions:

   • For all online tuitions and certain offline tuitions, Edook collects the fee each month directly from parents and pays tutors from our end.
   • In such cases, parents are not required to pay any fees directly to the tutor. Specific cases will be discussed beforehand.

3. Payment Schedule:

   • Payment is to be made in advance during the first week of each month, after 1-2 classes of that month.
   • This is the default term for both online and offline tuitions.

4. Account Details:

   • Payment details for Edook’s account will be provided to parents once the tuition arrangement is finalized.

5. Tutor Payments:

   • For tutors falling under Point 2, Edook ensures payment at the start/end of each month, as discussed while assigning the tuition.

6. Mid-Month Start or Adjustments:

   • If tuition begins mid-month or on a random date, the start date can be considered the payment date. Adjustments may also be made to align with a monthly cycle (e.g., 1st to 1st of each month).

These terms ensure clarity and transparency for all parties involved. For any specific queries, feel free to connect with us.

 Refund Policy:

Class Rescheduling and Leave Policy:

1. Teacher’s Absence:

   • In cases where the teacher is unable to conduct a class due to health issues, vacations, or personal reasons, the missed class must be recovered later.

2. Student Illness (Short-term):

   • If a student is ill for a few days, the postponed classes will be rescheduled by the teacher.

3. Student Emergency (Dire Situations):

   • In emergencies such as death, accidents, or similar situations at the student’s home, missed classes will be rescheduled by the teacher.

4. Strikes and Natural Calamities:

   • Missed classes due to strikes or natural calamities (e.g., heavy rains, earthquakes) will be rescheduled by the teacher.

5. Student’s Vacation or Entertainment Absence:

   • Classes missed due to vacations, birthdays, marriages, or other entertainment purposes will not be rescheduled or recovered.

6. On-the-Spot Cancellation:
   Any changes to the class schedule or notice of absenteeism, for any reason, must be communicated at least 1-2 hours prior to the scheduled class time. Failure to provide timely notice will result in the class being considered as conducted, and it will not be rescheduled or recovered.

   This policy ensures respect for everyone’s time and allows for smoother planning and communication.

7. School-related Cancellations:

   • Classes missed due to school exams, projects will be recovered/rescheduled by the teacher. During exam days such adjustments are natural in all tuitions.

8. Unnecessary Class Shuffling:

   • Classes cancelled or rescheduled unnecessarily by the student will not qualify for recovery.

9. Religious Holidays:

   • Major religious holidays, which vary across different faiths, are considered paid leaves for teachers. These include widely celebrated festivals such as Holi, Diwali, Eid, Christmas, Durga Puja, and New Year. No fee adjustments or compensation requests will be entertained for these days. However, this policy applies only to significant national and cultural festivals and not all regional or smaller celebrations.

This policy ensures fairness and clarity for both teachers and students, promoting a structured and professional tutoring experience.

Guarantee:

We at Edook provide the best tutors from our end for the required subjects. But the overall development of the student depends completely on the school, school teachers, parents, friends, tuition teacher, and the surroundings they are in. We do not give a guarantee about the upliftment of your wards grades but we will definitely work hard to reach the desired goal.

Copyright:

All content included on the Edook Website and delivered to subscribers (Whatsapp & email) as part of the service, including text, graphics, logos, designs, photographs, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of Edook, or its suppliers.

We strictly restrict you to reproduce our content or use it, without express written permission from Edook, or its suppliers. You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the Edook Website. Edook reserves the right to terminate your membership hereunder if Edook, in its sole and absolute discretion, believes that you are in violation of this paragraph, such violations including the copying of content provided to you by us or the copying or other unauthorized use of our proprietary content.

Edook reserves its rights to claim damages from you and/or treat any violation of the terms hereunder as a criminal breach of trust. The use of the Edook services are solely for your personal and non-commercial use.

Our Restrictions:

We strictly restrict you from the following activities:

.Publishing any Edook material in any other media;
.Selling, sublicensing and/or otherwise commercializing any Website material;
.Publicly performing and/or showing any Website material;
.Using Edook in any way that is or may be damaging to this Website;
.Using Edook in any way that impacts user access to this Website;
.You can not use edook, contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
.Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
.We restrict your access to Certain areas of this Website and Edook may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Limitation of liability:

Edook, or any of its officers, directors, and employees,  are not  liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Edook, including its officers, directors, and employees shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this Website.

Indemnification:

You agree to indemnify and hold Edook, its affiliates, sponsors, partners, directors, officers and employees harmless from and against, and to reimburse Edook with respect to, any and all losses, damages, liabilities, claims, judgments, settlements, fines, costs and expenses (including reasonable related expenses, legal fees, costs of investigation) arising out of or relating to your breach of this Agreement or use by you or any third party of the Services

Severability:

.If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Assignment:

.The Edook is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement:

.All these Terms constitute the entire agreement between Edook and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction:

These Terms are governed by and interpreted in accordance with the laws of the State of West Bengal, India. All disputes are subject to
Kolkata jurisdiction. This Agreement shall be governed by and construed in accordance with Indian laws, without regard to choice of law rules. Any controversy, claim, suit, injury, or damage shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any controversy, claim, suit, injury, or damage of any other party. The arbitration shall be conducted in Kolkata, West Bengal and judgment of the arbitration award may be entered into any court having jurisdiction thereof. Edook may seek any interim or preliminary relief from a court of competent jurisdiction in Kolkata, West Bengal, necessary to protect its rights pending the completion of arbitration. Each party shall assume its own costs of arbitration.

Privacy Policy:

Please click here, to see our detailed privacy policy.

For Any Queries:-
Email address: contact@edook.in
Office can be contacted between 9:00AM to 5:00PM from Monday to Friday except on public holidays.